Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to contact@hormtn.com.
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- Deliveries & Returns
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Deliveries & Returns
Delivery times are for in stock products only, including engraved products.
Engraving an item will not delay it. The delivery date given at checkout includes time for our team to engrave the piece.
If you purchase an item that is on pre-order, you will be charged at the time of purchase and, as soon as the item is back in stock, we will get this on the way to you.
All deliveries are tracked and some must be signed for.
Please be aware that US public holidays will affect your expected delivery date. When placing your order the expected delivery date will be clearly shown during the checkout process. Find out more.
Please note we are unable to deliver on Bank Holidays. We will cover all duties and taxes whilst your parcel is in transit. We will not be able to cover any local sales taxes, however.
Our Signature Gift Packaging can be added at checkout.
Tracking details are available from the moment your order is dispatched from us to when it is delivered to you.
Weekend delivery varies globally and we would recommend contacting the courier for further details.
In the US, our couriers generally do not deliver on Saturdays and do not deliver on Sundays. Some deliveries could take place on Saturday depending on your area.
Should Saturday or Sunday delivery be required we recommend selecting our nominated day delivery service for Saturday or Sunday.
Your order will not require a signature but each courier has their own process to follow if you are not in to receive the parcel:
Royal Mail
Your parcel will be posted through your letterbox or left in a designated safe place.
If your parcel cannot be delivered it will be taking to the local Service Centre, and a calling card will be left for you to collect or rearrange delivery.
DPD
If you are able to receive the parcel, DPD are required to take a photo as Proof of Delivery.
If they are not able to deliver they will attempt a 2nd delivery on the next working day or deliver your parcel to your nearest Parcel shop for collection.
If you have the DPD app, you can also make changes to your delivery until the very last minute
FedEx
Your parcel will be delivered to you or left in a designated safe place. You will sometimes receive a Proof of Delivery photo on your tracking link.
We hope that you will be delighted with your order. However, if you change your mind returning an item couldn't be easier.
Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 100 days of purchase. This includes items purchased in the sale or with a promotion code.
All pieces must be returned in a new and unworn condition and in their original, undamaged packaging.
