Customer Care

As long as your item is in stock our team will start to prepare your order immediately and you will only have a limited window to amend or cancel your order.
Please sign in to My Account to:
·Cancel your order
·Amend the items on your order
·Change your delivery address
·Add, edit or remove an engraving or monogram
·Update gift bag and gift card options
You can complete all the above actions by choosing the order you wish to amend in 'My Orders' and clicking 'View Order Details'.
We will confirm if your request has been successful straight away.
If you are not able to see the option to amend/cancel your order in your account, this means that our team has already begun processing your order and it can no longer be cancelled. As long as the piece has not been engraved, you are welcome to return this to us within our 100 days returns policy once received.

Of course!Your gift order will be packed in our standard packaging, each item is sealed in a protective bag and cushioned with a honeycomb pad so it stays safe during shipping. On the outside, we wrap it in a thin layer of handmade floral‑print paper that has a light natural scent. It’s not just secure — opening it feels like unwrapping a special little gift. 🎁

If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process. Your message will be printed on branded stationary exactly as you have entered it on the website.

Alternatively, you can select to receive a blank gift card to write your own message.

If you have one of our Promotional or Offer Codes, just add the code to the Offer Codes & Gift Cards box on the Shopping Bag page and click APPLY CODE.
The following conditions apply: Only one code can be used per transaction. Codes can only be applied to full price pieces (promotions are not available on sale pieces). Codes are non-transferrable and no cash alternative is available Orders must be made prior to 23:59 GMT on the closing date, if specified. All offers are subject to stock availability. Offers are subject to change at any time. All other HORMTN Terms and Conditions apply. Offer codes cannot be used to purchase gift vouchers.

You can indeed! All you need to do to purchase a gift card for use at Hormtn boutiques or online is visit our vouchers page here.
Our gift cards are available to buy in any value between £10 and £1000. They can be purchased in GBP, USD, SGD, HKD or EURO and are valid for 1 year from the date of purchase.
To redeem your gift card online, simply enter the gift card code in the Offer Codes & Gift Cards box on the Shopping Bag page and click APPLY CODE.

We always want our customers to love their new piece, but to also love the price they paid!
If you purchase a piece and the price is reduced within your returns period (100 days) we will send you a gift voucher for the difference*, no questions asked.
*the price difference is calculated based on the current selling price on the date your request is received.

At checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

METHODS OF PAYMENT
We accept the following cards for payment of purchases made online:Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy and security, please click here.
We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

CURRENCIES
We show prices and accept payment in the following currencies:
British Pounds
US Dollars
Canadian Dollars
Australian Dollars
Euros
Hong Kong Dollars
Singapore Dollars
Chinese Yuan
You are free to pay in the currency of your choice and you can change your payment currency in the website footer.
If you change your currency, prices will be converted at the daily exchange rates published by the ECB (view rates).

SECURITY
We have implemented internet security technology to ensure that it is safe for you to shop with us.
We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security.
Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank.
If you choose to store your card details for future payments, these are held by our payments processor, not us.
If you are experiencing difficulties with your payment or order please contact us.

You are able to edit your personal details such as your name, phone number, email address and password in your Hormtn account. Just sign in to My Account to amend any of these personal details.
If you would like to hear about new product launches, competitions, sales and exclusive offers via the Hormtn newsletter, you can subscribe at the bottom of each web page.
Once signed up, you can unsubscribe at any time either via the 'Unsubscribe' link on the bottom of each newsletter, or by managing your marketing preferences under your Personal Details in My Account
To help us send you more relevant news and offers, you can update your birthday within My Account.

If you have forgotten your password, click here to reset it or follow the FORGOTTEN PASSWORD link on the My Account page.
Follow the steps and click RESET PASSWORD.
A link will be sent to the email address you have provided, and you can reset your password from there.

General Delivery Information
Delivery times are for in stock products only, including engraved products.
Engraving an item will not delay it. The delivery date given at checkout includes time for our team to engrave the piece.
If you purchase an item that is on pre-order, you will be charged at the time of purchase and, as soon as the item is back in stock, we will get this on the way to you.
All deliveries are tracked and some must be signed for.
Please be aware that US public holidays will affect your expected delivery date. When placing your order the expected delivery date will be clearly shown during the checkout process. Find out more.
Please note we are unable to deliver on Bank Holidays. We will cover all duties and taxes whilst your parcel is in transit. We will not be able to cover any local sales taxes, however.
Our Signature Gift Packaging can be added at checkout.

You can track your order by logging into 'My Account' or by clicking on the tracking details we send on your order dispatch email.
Tracking details are available from the moment your order is dispatched from us to when it is delivered to you.

Delivery At Weekends
Weekend delivery varies globally and we would recommend contacting the courier for further details.
In the US, our couriers generally do not deliver on Saturdays and do not deliver on Sundays. Some deliveries could take place on Saturday depending on your area.
Should Saturday or Sunday delivery be required we recommend selecting our nominated day delivery service for Saturday or Sunday.

Your order will not require a signature but each courier has their own process to follow if you are not in to receive the parcel:
Royal Mail
Your parcel will be posted through your letterbox or left in a designated safe place.
If your parcel cannot be delivered it will be taking to the local Service Centre, and a calling card will be left for you to collect or rearrange delivery.
DPD
If you are able to receive the parcel, DPD are required to take a photo as Proof of Delivery.
If they are not able to deliver they will attempt a 2nd delivery on the next working day or deliver your parcel to your nearest Parcel shop for collection.
If you have the DPD app, you can also make changes to your delivery until the very last minute
FedEx
Your parcel will be delivered to you or left in a designated safe place. You will sometimes receive a Proof of Delivery photo on your tracking link.

Our Returns Policy
We hope that you will be delighted with your order. However, if you change your mind returning an item couldn't be easier.
Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 100 days of purchase. This includes items purchased in the sale or with a promotion code.
All pieces must be returned in a new and unworn condition and in their original, undamaged packaging.